SHIPPING & RETURNS
Shipping Carrier
I use Canada Post to mail all orders.
Processing Time
Because all items are handmade and I am a full-time student, our standard processing time is 1-6 days (this will update depending on my schedule). If you need your order to be rushed, please tell me and I will try my best to have it done as requested.
Shipping Time
Domestic Orders: estimated arrival 3-10 business days
International Orders: estimated arrival in 5-15 business days
Pricing
Domestic (all provinces excluding BC): $2.50 lettermail untracked (cat toys only), $15 tracked parcel (dog or cay toys)
Domestic (only BC): $2.50 lettermail untracked, $10 tracked parcel
International (within USA): $7.50 small packet untracked, $15 tracked packet
International (everywhere else): $10 small packet, $25 tracked packet
*all prices in Canadian Dollar
Lost and Damaged Packages
We regret that we cannot assume responsibility for lost or damaged packages, however, we will do our best to help you locate a missing package. Undelivered packages will not be refunded or reshipped.
Please understand that I am just a 16 year old running this shop by myself and some things are beyond my control.
Duties & Taxes
Please note we are not responsible for any duties or taxes you are charged. Please research any restrictions in your country if you are concerned and would like to avoid the possibility of duties and taxes.
Order Cancellations
If you would like to cancel or change your order after you have checked out, please send us an email right away. Please note that some products are hand made to order, which means we can not guarantee cancellations or changes if your order has already been made.
Refunds and Returns
We only accept refunds and returns for damaged goods. Faulty products may be returned to us for a full refund or an exchange of products (if stock is still available). Please contact us within 2 days of receiving your order and return it within 14 days (customer must pay for shipping to and from us as we do not offer free returns). Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
